DNA --Did Not Attend-- Policy

At Birchills Health Centre we are committed to reducing the amount of time you have to wait to see a clinician. To achieve this, we are now monitoring our patients who do not attend their appointments. Our policy states that you will receive 2 DNA warning letters followed by a Third and final warning letter. Any further incidents of not attending without any notification will result in your removal under the NHS England 8 Day removal scheme.

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